Shipping policy
Shipping & Delivery
At FurryJoie, we strive to deliver your pet products quickly and safely. Please review our shipping policy below for detailed information.
Shipping Destinations
We currently ship to all 50 U.S. states and select international destinations. During checkout, you'll see available shipping options for your location.
Processing Time
Orders are processed within 1-3 business days (excluding weekends and holidays). Please note:
- Customized items may require additional processing time
- Orders placed after 2 PM EST will be processed the next business day
- During peak seasons, processing may take slightly longer
Shipping Methods & Costs
We offer several shipping options:
- Standard Shipping: 3-17 business days - calculated at checkout
Free standard shipping is available for orders over $50 within the continental U.S.
International Shipping
International orders may be subject to:
- Longer transit times (typically 7-21 business days)
- Customs fees, duties, and taxes (customer's responsibility)
- Restrictions on certain products
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. You can track your package using the provided tracking number.
Shipping Restrictions
Some products have special shipping requirements:
- Large pet beds may require freight shipping
- Certain grooming products may have quantity limits
- Live plants (for pet habitats) have seasonal shipping restrictions
Damaged or Lost Packages
If your order arrives damaged or doesn't arrive within the estimated delivery window:
- Inspect the package upon delivery and note any visible damage
- Contact our customer service team immediately
- Provide photos of damaged items/packaging if possible
We will work with the carrier to resolve the issue promptly.
Holiday Shipping
During major holidays, shipping carriers may experience delays. We recommend ordering early and checking our website for holiday shipping deadlines.
Additional Notes
- We cannot modify shipping addresses after an order is placed
- Signature may be required for high-value orders
- Shipping times are estimates, not guarantees