Faq
Ordering & Shipping
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination (7-14 business days). You'll receive tracking information once your order ships.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Additional customs fees may apply depending on your location, which are the responsibility of the customer.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase for unused, unopened items in original packaging. Pet bedding and clothing must have hygiene seals intact. Simply initiate a return through your account dashboard.
My pet doesn't like the product - can I return it?
We understand pets can be picky! While we can't accept returns on opened food/treats or used toys for hygiene reasons, we offer exchanges for most other products within 14 days.
Product Questions
How do I choose the right size for pet clothing?
Each product page includes detailed sizing charts with measurements. For best results, measure your pet's neck, chest, and length while standing normally. When between sizes, we recommend sizing up.
Are your pet toys safe?
Absolutely. All our toys meet or exceed international safety standards. We clearly label appropriate size/weight recommendations and choking hazard warnings where applicable.
Account & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are securely processed with 256-bit encryption.
How do I update my account information?
Log into your account and navigate to "Account Settings" where you can update your shipping addresses, payment methods, and communication preferences.
Pet Care Advice
How often should I groom my pet?
This depends on breed and coat type. Generally: short-haired pets weekly, long-haired pets 2-3 times weekly, and all pets benefit from nail trims every 3-4 weeks. Our grooming guides provide breed-specific recommendations.
What's the best way to introduce new toys?
Introduce one new toy at a time and supervise initial play. Rotate toys weekly to maintain interest. For anxious pets, rub toys with their bedding first to transfer familiar scents.